CUSTOMER SERVICE

Shipping & Delivery

All Shipments:
Unless otherwise agreed, freight terms are FOB Shipper’s Dock (“Ex Works” outside North America). Title passes at the time the shipment is loaded at the shipper’s dock.

Continental U.S:
All orders will be subject to a handling charge. This charge includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments( ). Special orders are subject to additional freight charges.

Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands:

  • All orders will be subject to a handling charge. This charge includes freight through the United States Postal Service (USPS).
  • Special delivery orders and hazardous material shipments can be shipped via United Parcel Services (UPS) for an additional charge. No minimum order amount or weight applies. Speak to your International Representative for details.
  • For Puerto Rico only: The Commonwealth of Puerto Rico imposes a 7% sales tax, which is not collected by Papillon Dental, Inc.

REGULATORY REQUIREMENTS: 
Local regulatory requirements may apply to use or installation of certain products. Be sure to understand and comply with any such requirements prior to purchase, use, or installation of products.

RETURNS: 
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with:

  • All returns must be accompanied by a copy of your invoice and a reason for the return.
  • Merchandise must be returned in its original container, unmarked, and properly packaged.
  • Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee.
  • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
  • Shipping charges will apply on all returns.

Exceptions: 
The following special, customized, or government-regulated items are not returnable:

  • Opened hand pieces, small equipment, and custom-ordered equipment
  • Special order items (products that we do not ordinarily stock)
  • Personalized and imprinted items
  • Hazardous items
  • Expired products
  • Items that cannot be returned to the manufacturer

Privacy & Security

We at Papillon Dental Inc. are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us.

Papillon Dental has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address and an email address or other contact information, whether at work or at home. In general, you can visit Papillon Dental’s Web pages without telling us who you are or revealing any Personal Information about yourself.

If you choose to provide us with your Personal Information on the Web, we may transfer that Information within Papillon Dental. Papillon Dental does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Papillon Dental behalf unless such transfer is legally required. Similarly, it is against Papillon Dental policy to sell, without consent, Personal Information collected online.

You may choose whether or not to provide Personal Information to Papillon Dental. If you choose not to provide the Personal Information we request, you can still visit most of our site, but you may be unable to access certain options, offers, and services that involve our interaction with you.

If you chose to have a relationship with Papillon Dental, such as a contractual or other business relationship, we will naturally continue to contact you in connection with that business relationship.

Wherever your Personal Information may be held within Papillon Dental or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.

To the extent that you do provide us with Personal Information, Papillon Dental wishes to maintain accurate Personal Information. Should you wish to update, alter or choose to have your Personal Information eliminated from our records, you may contact us through any means listed on this website.

Cookies and Other Tracking Technologies

Some of our Web pages utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about Web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, certain features of our website, such as Recently Viewed Items, will not be available to you.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; click stream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

Children’s Privacy

Papillondental.com is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age.

Your Consent

By using this Web site, you consent to the terms of our Online Privacy Policy and to Papillon Dental processing of Personal Information for the purposes given above. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time. If you have any comments or questions regarding our Online Privacy Policy, please contact us through any means listed on this website. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

Payment, Pricing & Promotions

PAPILLON DENTAL PRICE POLICY
We make every effort to maintain prices for the duration of a year, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices are subject to change without notice
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GUARANTEED SATISFACTION
If you have tried a product and it is defective or does not perform satisfactorily, we will provide credit, exchange or refund. It’s your choice. To arrange for a return, simply call or e-mail our customer service department at 1-866-790-0004, or custserv@papillondental.com – or contact your sales consultant.
Papillon Dental, Inc. and Customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Papillon Dental and the Customer. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Papillon Dental, and upon the Customer’s receipt of Papillon Dental’s invoice enclosed with items delivered to Customer, or upon Customer’s receipt of Papillon Dental’s credit memorandum or statement, whichever occurs first.

Choose Your Payment Method: 
Reduce the cost and administration of paying Papillon Dental—Pay electronically (ACH Debit) or set up AutoPay. Please call Customer Service for details. For your convenience, we provide several payment alternatives. Orders billed to your account may be paid by ACH Debit, Check by Phone, or Check. If you prefer, you may use your American Express, Visa, MasterCard, or Discover Card when placing your order. All sales are subject to our normal terms and conditions.
All sales are subject to credit approval. Invoices are payable within agreed terms of sale.

Open Accounts Receivable:
All unpaid accounts receivable past due are subject to a 1.5% finance charge.

Equipment: 
Equipment sale terms differ, and convenient financing or leasing is available to approved customers. Call 1-866-790-0004 for details.
Legal Terms and Conditions

SCOPE
These Legal Terms and Conditions apply to the entire Papillon Dental Web site and all portions of the site contained therein. These Legal Terms and Conditions shall apply to any future portions of the Henry Schein Web site (excluding links to other Web sites as provided below) unless otherwise stated.

USE OF THIS WEB SITE
Use of this Web site and access to the material it contains is subject to the following Legal Terms and Conditions as well as to applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you will not use the Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Web site in any manner that could damage, disable, overburden, or impair any Papillon Dental server, or the network(s) connected to any Papillon Dental server, or interfere with any other party’s use and enjoyment of the Web site. You may not attempt to gain unauthorized access to any computer systems or networks connected to any Papillon Dental server or other systems, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Web site. Papillon Dental makes no representation that the Web site is appropriate or available for use in locations outside the United States, and accessing the Web site from territories where such content is illegal is prohibited. Those who choose to access this Web site from locations outside the United States do so at their own initiative and are responsible for compliance with all applicable laws.

SECURITY
You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify Papillon Dental of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.

LINKS TO OTHER WEB SITES
This Web site may contain links to other Web sites not owned or managed by Papillon Dental. Papillon Dental provides such links solely for the convenience of our visitors. Papillon Dental is not responsible for the accuracy, legal or regulatory compliance, decency, or any other aspect of the content of such sites, and such sites are not investigated, monitored, or checked for accuracy or completeness by Papillon Dental. The inclusion of links to such sites does not imply approval or endorsement of the site by Papillon Dental or any association with its operators. We urge you to read the terms of use policies on linked Web sites before utilizing their products or services as Papillon Dental is not responsible for these areas.

PROPRIETARY RIGHTS
Copyrights. Papillon Dental is the owner or licensee of all copyrights in and to the content on this Web site, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Web site; and (ii) the design, selection and arrangement of this Web site. All rights reserved.
Unless otherwise specified, you are granted a personal, non-exclusive, non-transferable, limited right to access, use, and display this Web site and the materials provided hereon for the purpose of obtaining and reviewing your account information. Specifically, you are granted permission to view or download a single copy of the material on the Web site solely to access our services, place orders, and review your account information. When content is downloaded to your computer, you do not obtain any ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Ownership of all such content shall at all times remain with Papillon Dental or its licensors. Papillon Dental and its licensors reserve all rights not expressly granted to you. Use of the copyrightable material on this Web site for any purpose not expressly authorized herein without the prior written permission of Papillon Dental or its licensors is forbidden.
Trademarks. All trademarks, service marks, trade names, logos, and other designations (collectively the “Marks”) are the sole property of Papillon Dental or other third parties that have granted Papillon Dental the right and license to use such Marks. Nothing contained on this Web site should be construed as granting any license or right to use any such Marks without the written permission of Papillon Dental or such third party that may own the Marks displayed.
Your Information. We reserve the right, and you authorize us, to use and freely assign all information regarding the use of this Web site by you and all information provided by you in any manner consistent with our Privacy Statement. Click here to read our Privacy Statement, which is incorporated into these Legal Terms and Conditions by reference.

TYPOGRAPHICAL OR OTHER ERRORS
While Papillon Dental takes reasonable care and skill to provide information which is accurate and up to date when first included on the Web site, typographical and other errors may nevertheless occur. Papillon Dental does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Web site at any time without notice to you. While Papillon Dental reasonable efforts to prevent unauthorized tampering with the Web site, Papillon Dental does not guarantee that its efforts will always be successful. Therefore, as set below, Papillon Dental does not warranty that the Web site materials will be error-free, and disclaims any liability for such errors.

DISCLAIMER OF WARRANTIES
PAPILLON DENTA MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE WEB SITE MATERIALS OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. PAPILLON DENTAL PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE LEGAL TERMS AND CONDITIONS, AT THE WEB SITE WITHOUT NOTICE. FURTHER, PAPILLON DENTAL ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEB SITE OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. PAPILLON DENTAL SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS SITE.
ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE “CONTENT”) ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE. THE CONTENT IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
PAPILLON DENTAL makes no representation that the Web site or its contents are appropriate for use in every country of the world. Your use of this Web site is at your own risk and you are responsible for compliance with applicable local laws, keeping in mind that access to the Web site may not be legal by certain persons or in certain jurisdictions.
Some states or nations may not allow the disclaimer of certain warranties, so the above limitations may not apply to you in all cases.

LIMITATION OF LIABILITY
Use of the Papillon Dental Web site or any software application installed by you in connection with the use of this Web site is at your sole risk. While Papillon Dental makes reasonable efforts to ensure the safety and functionality of our Web site and any software applications associated with its Web site, these efforts may fail and errors may occur. IN NO EVENT SHALL PAPILLON DENTAL OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS SITE OR ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE (OR THE CONTENT PROVIDED AT THIS WEB SITE ON ANY WEB SITE RELATED TO ANY THIRD PARTY), OR ANY SOFTWARE APPLICATION INSTALLED IN CONNECTION WITH THE USE OF THIS WEB SITE OR USERS’ INABILITY TO USE THE CONTENT CONTAINED IN THIS WEB SITE (OR ANY OTHER WEB SITE), ON ANY THEORY OF LIABILITY. PAPILLON DENTAL WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS SITE. THESE WAIVERS APPLY EVEN IF PAPILLON DENTAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PAPILLON DENTAL’S LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO PAPILLON DENTAL FOR ACCESSING THIS WEB SITE OR INSTALLING ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE. OUR MAXIMUM LIABILITY TO YOU IF YOU PURCHASE GOODS FROM US WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR THE GOODS.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE LEGAL TERMS AND CONDITIONS FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases.

INDEMNIFICATION BY USER
You agree to defend, indemnify, and hold harmless Papillon Dental and their respective employees, agents, contractors, and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys’ fees and costs, that arise from your use, misuse of this site or use of any software application associated with the use of this Web site.

TERMINATION
Papillon Dental shall have the right immediately to terminate this agreement with you and your use of the Web site if it determines in its sole discretion that you have breached any of these Legal Terms and Conditions or otherwise been engaged in conduct which Papillon Dental determines in its sole discretion to be unacceptable.

CHOICE OF LAW AND FORUM
These Legal Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Florida, without regard to such state’s rules regarding conflicts of laws. By accessing this Web site, you agree that courts located in the Eastern and Southern Districts of Florida in the counties within those federal judicial districts shall have exclusive jurisdiction over all claims and actions arising out of or relating to these Legal Terms and Conditions and/or your use of this site, and you further agree and submit to the exercise of personal jurisdiction of such courts and consent to extra-territorial service of process for the purpose of litigating any such claim or action.

RECORDS
A printed version of these Legal Terms and Conditions and of any notice given in electronic form will be admissible in judicial or administrative proceedings relating to these Legal Terms and Conditions to the same extent and subject to the same conditions as other business documents originally generated and maintained in printed form. For purposes of any dispute, Papillon Dental’s records shall be conclusive in all respects.

INTEGRATION AND SEVERABILITY
These Legal Terms and Conditions constitute the entire agreement between you and Papillon Dental with respect to this Web site and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Papillon Dental with respect to this site. If any part of these Legal Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.